Returns & Exchanges
At OXVA.ID, we are committed to providing high-quality vaping hardware and offer a 30-day return policy for defective electronic items. Please ensure all original packaging and security codes are preserved to facilitate a smooth verification process.
Initiate a Request
Contact our support team via the official OXVA.ID helpdesk or email with your order number and a clear video demonstrating the technical issue.
Technical Inspection
Our technicians will review your claim within 48 hours to determine if the device qualifies under our manufacturing warranty or return guidelines.
Package and Ship
Once approved, securely pack the device in its original box with all accessories and ship it to our Jakarta distribution center using a trackable courier.
Resolution
After receiving and verifying the returned unit, we will issue a replacement or process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing